Welcome to our ongoing conversation about the issues, opportunities, options and challenges of maintaining financially healthy hospitals. We’ll both be contributing comments in this space, and hope you’ll lend your voice to the conversation, too.


Stephen BergerDave Beto

Steven Berger (L)

Healthcare Insights, LLC


David Beto

Chief Growth and Business Development Officer
Healthcare Insights, LLC


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Taking the Right Measure of Hospital Labor Management

To effectively manage labor expenses, hospitals need to clearly understand the components that make up all of their labor costs:

...  Read More

How Hospitals Manage to Fail

Hospitals are complex—overly complex—places to manage.  In fact, there are many hospital administrators who revel in expressing the ...  Read More

2 Problems Hospitals Must Address to Improve Patient Satisfaction

The Hollywood version of a hospital is frequently noisy, controlled chaos, accompanied by appropriately dramatic music. As it turns out, ...  Read More

The Role of the Local Hospital in Health Insurance Selection

The health insurance marketplaces will again be open for business this fall.  While some insurers, like UnitedHealth, are ...  Read More

CMMI- Help or Hindrance to Chronic Illness Management?

Rodney Dangerfield is well-known for his catchphrase, “I don’t get no respect,” but when it comes to innovation, the government might feel ...  Read More

Is This the Future of Clinical Diagnostics?

In the late 1990s, a new word was added our lexicon– cyberchondriac. The Oxford Dictionary defines it as “a person who compulsively ...  Read More

Can Hospitals Bridge the Generation Gap?

Shopping for health insurance. Demands for more cost transparency– even  Read More

Don't Let Your Hospital Be One of Health Care's Dirty Secrets

Just over a year ago, Kaiser Health Network (KHN) reported on a widespread health care issue that is, all too often, swept under ...  Read More

"Optimized" Doctor's Visits Are Killing Patient Satisfaction

After months of wondering whether the new federal and state health exchanges would attract more “customers,” hospitals and other health ...  Read More

Is There a Quick Fix for Improving Patient Satisfaction?

Amazon isn’t the first organization that springs to mind when the topic of health care reform comes up, but as the focus on improving ...  Read More

Hospitals Are Improving Patient Satisfaction in an Unlikely Way

Since the Centers for Medicare and Medicaid Services introduced the HCAHPS survey in October 2006, the word ‘quality’ has taken on greater ...  Read More